Our Customers Say it Best
On this page you will find some selected examples of the many thoughtful comments sent to us by our satisfied customers. These comments are derived from letters, cards and Touchwoods Customer Survey. Our survey is sent out with every job, this helps us improve our services and recognize a job well done for employees.
We love to hear from our clients, if you are a current customer and would like to send us a testimonial, please use the main contact information.
Here are some testimonials from our Clients.
——————————————————————-
Sales Personnel were very informative. Website is excellent. Installation, follow up and customer service and repairs terrific. Thanks!
— Karen & Kim Grummett, Satisfied Customer
I know this is long overdue, but every time we come into our house or sit and look at our new floor, we are so totally impressed. It totally changed the house’s personality and it feels great to come through the front door now.
Just wanted to say thanks again for the quick installation, the professionalism of your employees and even the competitive price. We are already talking about doing the staircase and the landing on the upper level this summer. If we do decide to make these plans a reality, you will be doing the job!
— Lourne & Karen Anderson, Satisfied Customers
I want to make sure to tell you how pleased we are with the service and product you provided. Your quote was clear on each component of the job. Your timing was in accordance with our plans. Your installers were on time, polite, professional and friendly.
Any and all requests for change, clarification or explanation were promptly handled and to top it all off, we have a beautiful new floor that I admire every day. Thanks for your great work and please make sure the installers know how much they were appreciated. We would certainly use your firm’s services again and would be pleased to provide a positive reference should you need one.
— Linda Grisley and Mike Pankiw, Satisfied Customers
Most impressed with your crew. Very, very professional and understanding.
— C. Tarnowski, Satisfied Customer
Were treated very well by the Sales Consultant redarding our Family circumstances. The work was prompt and Excellent! We were very pleased by the amount of personal contact the Company kept with us during the Installation. Jocelyn visited during the installation stage twice, to ensure everything was in order. All details of work were completely taken care of, even replacing pieces that had very minor defects.
— Craig Robertson, Satisfied Customer
Touchwood Employees: Recently we had our whole kitchen remodeled. Of all our contractors we had in, yours were the only ones who turned up when promised and the only one that completed your job. Your hardwood layers were most courteous and efficient.
— Mrs. Eileen Bablitz, Satisfied Customer
I cannot find anything that I would change. Excellent Job & Service.
— K. Dobko, Satisfied Customer
We have spent many relaxing hours in our new home enjoying our beautiful Maple Hardwood Floor, that we purchased from Touchwood Flooring. We can never fully appreciate the labor and time that went into installing our floor. It greatly enhances our home and pulls everything together. Your knowledge and expertise in hardwood flooring was greatly appreciated. Suggesting diagonal installation was key to enriching our front entrance and kitchen as you fully utilized the configuration of our Condo Unit.
Thank-You for your patience with us, as you spent hours of your time in answering our questions and then assisting in our decisions. Most of all, thank-you for taking the time to make sure everything was Perfect! The floor always looks clean an dis easy to keep up. It is so good to know that service is only a phone call away. We will enjoy our floor for many years to come.
Sincerely,
Len & Barb Bracko
— Len & Barb Bracko, Satisfied Customers
"I just wanted to drop you a letter to tell you what a great job you did installing hardwood floors in our house. The flooring added quality and value to our house, as well, the over all appearance is warm and rich.
Your installers, completed the job on time and very professionally. What impressed me the most was that they left the house clean and ready to go. In addition, I found them most pleasant and informative regarding their time in our house and tips on care and maintenance of our floors. I would invite them into our home at any time and under any circumstance."
Thanks again to all of you!
— Darcee & Brad Rollins, Satisfied Customers
Hi Andrew - please find enclosed the balance for the hardwood floors. I am really enjoying the floors. Great Job!!
Hope all is well and thanks again for the Vintage floor recommendation. I’m mentioning Touchwood Flooring every chance I can. Great stuff and thanks for all your help!
Regards,
Douglas
— Douglas Briand , Satisfied Customers
To all the Touchwood staff, especially Darlene, Leona, Steve, John and Ben. I want to thank you for a wonderful job well done with little mess or fuss and lot’s of valuable suggestion along the way which made the difference. The fact that your team was not contracted out but belonged to you was important to us.
The installers were by far the best crew I have ever worked with!! I really appreciated Darlene’s expertise on what would look good and what would not and I really think that is important and a added bonus when you have some one with her background on board!! So well done to the whole team from the initial planning right through to the finishing!!
— Marilyn & Jack Mulkins, Satisfied Customer
Great working with you! Should all experiences in building a home be so good!
— Charlene Read, Satisfied Customer
Ben and Dennis were excellent. In particular Ben showed a genuine passion for hardwood and quality of installation.
— Doug & Lisa Davis, Satisfied Customers
We were very pleased with the new floor. It looks great!
— The Giacobbos, Satisfied Customers
It is so refreshing to see professional Customer Service.
— Dave Grenis, Satisfied Customer
Wonderful service by caring individuals. Thanks!
— The Coates, Satisfied Customers
A somewhat unpleasant situation was managed very well. We were very impressed with the job. I’d most definitely recommend Touchwood to others.- I have in the past & will continue.
— Diane Bukmier, Repeat Satisfied Customer
Wonderful Company to work with! I wish I had more floors to put hardwood on. You'd be the Company i'd call!
— Marie Neys, Satisfied Customer
Steve, "Thank you for your help in making our "new beginning" an affordable one."
— Tally and Chelsie Hutchinson, Satisfied Customers
Thought the crew was Great!
— Elizabeth Miller, Satisfied Customer
We were very pleased with the job done.
— M. Cassels, Satisfied Customer
I’m writing to you today to say thank you for a job well done!
Touchwood Flooring came highly recommended by Bob Sarafinchan of Stoneridge Developments and I had to write and let you know how very pleased I am with your service and the quality cork product installed in my condo.
From my first call to the finished product, I sincerely appreciated how quickly everything came together. I was so pleased with the professionalism of the staff who installed the flooring and the peace of mind that came with the new flooring. No more dirty white carpets, but rather an easy to clean beautiful look. The attention I received from yourself and each staff member I dealt with was incredible.
Thank you again and I look forward to recommending your company to others.
— Del Dilkie, Satisfied Customer
Jocelyn was a Pleasure to deal with! No matter how many times I called to ask a question, she made sure to get the answers and even came out tp put our minds at ease.
Ben, the installer, was Amazing! You do not find too many honest workers, who truly take pride in what they do.
Customer Service was Amazing! (When in Alberta, this is the hardest to find).
— Rosie & Shane Riddell, Satisfied Customers
Installation crews did an excellent job, Good Attitude & Work Ethic- Thanks for a job well done.
— Upali and Chulani Hipploa, Repeat Satisfied Customer
